This is a guide about how to disconnect the PTCL connection. There is also a PTCL Disconnection application sample for download.
The process of getting the PTCL connection for the internet, smart TV, or landline is easy. It just requires you to dial the PTCL helpline number or submit the connection form on the official website. But for disconnection, the process is not that easy. There are a few things you should keep in mind because in a hurry you may delay the disconnection process resulting in load-up arrears charges.
Things Required
- Application
This is essential if someone other than the connection owner is visiting the PTCL office for disconnection. They will need the PTCL disconnection application form addressed to the “PTCL business Manager”. You can download the PTCL disconnection application sample from the following link:
2. ID Copies
Owner National Identity Card Copies are required and will be attached to the application form.
3. Router
You have to submit the router installed with your connection. The power adapter should also be given back.
Steps to Disconnect the PTCL Connection
- Visit a nearby PTCL office with the router, ID copies, and Application form(If required).
- The officer will ask you the reason why you want to disconnect the connection. This question is just asked to fill up the feedback form.
- The officer will tell you about the remaining charges, which you have to pay right on the spot.
- After taking all the required items from you, the officer will fill out a new form.
- After completing the form, the PTCL officer will give you the receipt of the new form.
Done. It will take about 24-72 hours to process your application.
Note: The receiving receipt will be kept safely for a claim in case of any issue at the end of PTCL.
Why Should we have to return the Router when we paid for it. It was charged to me!!!!! Kindly advise?
If you have bought the router from PTCL, then there is no need to return it. In normal cases, the router is rented to you and will be used till you had the connection. For more info call 1236
I want to cancel my ptcl connection kindly advice me whole process.
Nihayet Hi Bakwaas Tareen System Rakha Howa Hy. . .
Internet Provide Kar Rahy Hain But Still Not Upgraded, Wohi Old School K Parhy Bacho Ki Tarah Offices K Chakkar Aur Lines Mein Lagwaty Hain. . .
Aur, New Connection Lagwanay Par B Huge Charges With Fuzool Services & Connection Cutwany Par Huge Charges With Zalalat. . .
For GOD Sake. Bas Kar Dein. . .
Pakistan Mein Dosry Internet Providers B Aa Chukay Hain, To Abhi Aap Ko Apni Services Better Karni Chahiye & Charges Should Be Reduced. . .
500Rs. To Services Charge Rakhy Howe Hain Bill Mein, Aisi Service Jo Bilkul Humary Kaam Ki Nahi. . .
Kaash K Aap Connection Cutwany K Koi Charges Naa Rakhy Hoty, To Aap Dekhty K Within 1 Month Kitny Connection Utar Chukay Hoty. . . ?
Agree…
Ptcl nayaht e ghatia service h
PTCL IS WASTE OF MONEY wid no internet speed frequent disconnections ?
Why would we pay remaining bill jab internet ta he nahi ? Or router ??♂️ Ajeb log ho kab say na net hay na phone or bill bajay jarahay ho cut e nae karta khud he karu band
PTCL connection achy but service and staff are very bed service means jo b process karni ho toh like 1950 jesa old tareka
Bekaar tareen net…. i want to disconnect PTCL net but why should i return the router i already paid for router to you??
If you paid for it, then there is no need to return. It’s your property. It other cases, the router price is not charged and it’s the property of PTCL.
Could you kindly check whether the router supplied to me with 04236654192 (Lahore) is on rent or was paid by me.
Contact 03334376889
Whatsapp 03245058837
You can check this by calling 1218 and talking to the PTCL representative.
I have lost my PTCL device but i have paid the price of PTCL device.
And now I have bought the device from the market.
So why should I return you now?
Give me reason…..
I need to close my ptcl account and I need to open my new account
First, close the account and then apply for the fresh connection.
Bhoot hi ghtiya service ha PTCL ki.local inse best hn
First close the account and then apply for the fresh connection.
Could you kindly check whether the router supplied to me with 04236654192 (Lahore) is on rent or was paid by me.
Contact :03334376889
Whatsapp 03245058837
Hello Sir or Madam,
I am looking to freez my internet connection for 3 months because of travelling. Would you please guide me about that how to it?
Kind regards,
Malik Aqib Hassan
In case router is broken and not have then what’s the extra procedure
Visit near by PTCL customer care office and tell the staff about it. They will explain you better on this.
Could you kindly check whether the router supplied to me with 04236654192 (Lahore) is on rent or was paid by me.
Contact :03334376889
Whatsapp 03245058837
Router k to charges diye hn hm n wo ku wps krna
sir, I want to disconnect my ptcl landline and want to keep PTCL broadband what is the procedure?
My ptcl line and Internet from 10 days not proper working .
Many time I enter complain by online and on helpline number but not response.
Now I want Disconnection.
Guide me. can I apply online.
Id card’s copy is compulsory for closing PTCL connection
Can I remove my internet package temporarily? what is the process?
Write an application to PTCL to stop your internet connection for certain period of time.
Staff sitting in the PTCL or any of Govt.’s offices should be hanged till death. These lifeless bastards are systematically destroying our Pakistan. These dumb motherduckers need to change their mindsets that they are SERVENTS of us civilians not our masters.
This is surely going to happen at some breaking point very soon.
Aslam-o-Alakum
main apna PTCL Connection Disconnect karwana cahta ho par mare pass Jis ke name ka Connection ha us ke ID ke copy nahi ha. Aur mujh ko wo nahi mil sakti.
Please Advice kare k main yeh kase disconnect karwa sakta ho
Please, make it simpler. PTCL should also allow submission of online disconnection application.
Extremely nonsense service. Collecting Jagga tax from people. Service is Zero and charging like Hero.
If you make a call for service, you will get the service, but if you want to get rid of this Bakwas Service, you will have to pray. there are much better ISPs in Pakistan than PTCL expensive services.
Puraa System Ka System He Chutiaa He Aby Bhai Jab Tumny Hamara connection cut krdia khud phr har mahine bill qu bhejty???
Na Net Chalta He Na Phone Pr Tumari bandon ki Har mahine call chalti he Sir apna Bill Deen Bossri Walon Kiss Chez ka Bil Mang rhy ho?
Third Class Call Service. In One month several times phone dead and complaining the team. Now I am disconnecting my ptcl
We had paid 2000 for the connection, in case of termimation, how much money is returned?
Hi
I want to disconnect the PTCL connection that is registered by my name. The reason is for disconnecting is that am out of country now and i don’t (do not) want to still remain on this connection by my name.
Please tell the process for overseas that how they disconnect their connection without coming by himself in your branch?
Which things will be returned after closing my connection? Router, and what about wires.?
What are the charges of new connection?6mbps.
I want my landline to be disconnected. It was allotted to my late mother. She passed away before her CNIC was made. I have her old NIC. Please guide me on how I can get my landline disconnected. The application form is not available at the link given above.
Ptcl service and staff are old dated need a upgrade
This connection is Headache only
Bhai 400 wala package Kar lo par yeh connection nhn lagwaoo I request very bad experience
This company whether in Pakistan or Bangladesh PTCL/BTCL should remove the P/B and call itself DTCL Dajjal/Dohka Telecommunication Limited. Curse of Allah Upon Them Till Eternity!
Such a very very very bad service. I want to close disconnect my Ptcl connection.
After discontinued Ptcl service due unpaid bill why I am paying next month bill along with arears, service unavailable the whole month!
I am living abroad. How do I disconnect the internet and landline? Kindly guide me.
Is there any online PTCL portal to disconnect the connection?
Ask your friend or anyone to submit the application. You can WhatsApp your ID card to him to be attached with the application. or Call 1218 PTCL, tell them your issue
We, r going out off city so we want to disconnected our connection of ptcl 021 34661255 plese close my land line and Broad bant connection kindly provide order ID today.
waste of money and waste of time PTCL internet
Aoa
Intahi Bakwas Service Ha PTCL ki Hamny Suna Tha Competiton Jab bhi Ajaye Loog Better Quality Provide Krna Shuru Krdety Hain Not In Case of PTCL Jab Marzi Net Theek Arha Hta Jab Marzi Signals Drop Hojaty hain .. Next Room (from where we have rounter installed) usme to Allah ka Krm e ha Signals hty nai mostly ..
Contact the PTCL helpline. Tell them to refresh your port or Visit your home to check wire issues.
well said truely agree with you.
My landline no. 02136616086 is out of service (no tone…dead line) and despite complaints.
Phone is dead for more than 2 years (yes more than 2 years).
And no technician from ptcl bothered to attend/visit to repair.
▪︎What to do? Who to blame?
Hey Looking for the worst Internet service provider
then congrats you contacted PTCL!
Even its Fiber optic it still going to show its reality with constant disconnection and low speed internet now upto 0.01 mbps lowest possible with high charges cause its the new “FLASH FIBER”
Service to bad hai hi, Lekin apka staff ko select krny ka criteria kya hota h? Intahi Nkammy log betha detay hein app. Very pathetic service and poor staff.
I need to disconnect ptcl.
I have been using PTCl smart TV, internet and phone Services for the last so many years. As per my experience PTCL is providing the worst services. I have become sick of Frequent disconnection, and slow browsing problems, and hence now I am going to unsubscribe PTCL.
There are 42 illegal PTCL phone connections are registered against my CNIC, as my actual phone connection is only one. What is the process of disconnecting the illegal phone connections?
the close of connection is not easy method, if u bring all papers, the ptcl man bring new thing for u,
they want u visit office again and again,
because ur free for them.
no important of time.
Please guide as I want to disconnected my home PTCL landline but the connection is in name of my father who has passed away.
اگر آپ یہ سمجھتے ھیں کہ ان کی انٹرنیٹ سروس کبھی نا کبھی اچھی ھو سکتی ھے تو یہ آپ کی بھول ھے۔کیوں کہ ان کو چوری کی عادت پڑ چکی ھے۔ اور چور چوری سے جائے لیکن ہیرا پھیری سے نہ جاۓ۔
Me ny PTCL Flash Fibre lagwaya hy. Aur purana internet connection disconnect kewaana hy. Us k liye lineman keh raha tha k apna router submit krwana hga. Jo k abhi 2 months phly new liya tha 4000 bill me lag k aya tha uska. To wo hum ny wapis kyu krna hy? Wo to ab hmri property hui na. Aur jo purana router tha wo bhi wapis ly gaye thy jab new router lagaya tha. Ye kch smjh nh aya. Koi explain krdy ye logic!